Privacy Policy

Effective Date: August 25, 2026

Whitmer’s Property Maintenance (“Whitmer’s,” “WPM,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website, business communications, services, and internal WPM Business Assistant.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address, telephone number, and service address

  • Information submitted through website forms, email, telephone calls, or text messages

  • Details about requested or completed property-maintenance services

  • Estimates, contracts, invoices, payments, account balances, and transaction information

  • Appointment, scheduling, and service-history information

  • Photographs, documents, or other information you voluntarily provide

  • Website usage information, such as IP address, browser type, device type, and pages visited

  • Records from connected business services, as described below

Please do not submit sensitive personal information that is unnecessary for us to provide the requested service.

2. How We Use Information

We may use collected information to:

  • Respond to service inquiries

  • Prepare and send estimates, proposals, and contracts

  • Schedule, perform, and manage services

  • Create and maintain customer records

  • Send invoices, payment confirmations, and balance reminders

  • Communicate about appointments, weather delays, service changes, and completed work

  • Provide customer support

  • Maintain business and accounting records

  • Improve our website, operations, and services

  • Protect against fraud, unauthorized access, and misuse

  • Comply with applicable legal, accounting, tax, and regulatory obligations

We do not sell personal information or QuickBooks information. We do not use QuickBooks information for third-party advertising.

3. WPM Business Assistant

Whitmer’s Property Maintenance uses an internal tool called the WPM Business Assistant to help authorized WPM personnel manage business operations.

The assistant may help us review inquiries, organize customer information, prepare estimates, monitor invoices, identify overdue balances, draft communications, and create internal business summaries.

Access to the WPM Business Assistant is restricted to authorized WPM personnel. We use authentication and access controls intended to prevent unauthorized use.

The assistant may prepare drafts or recommended actions. Customer communications and material changes to business records may require review and approval by an authorized WPM owner or manager before being sent or completed.

4. QuickBooks and Connected Services

The WPM Business Assistant may connect to QuickBooks Online and other business services authorized by Whitmer’s Property Maintenance.

When QuickBooks is connected, the assistant may access information such as:

  • Customer names and contact information

  • Customer and company records

  • Estimates and estimate status

  • Invoices, due dates, and balances

  • Payment and transaction information

  • Products, services, and related accounting information

We use QuickBooks information only for legitimate internal business purposes, including accounting, customer service, estimate management, invoicing, payment follow-up, reporting, and business administration.

The assistant may retrieve QuickBooks records when an authorized person uses the dashboard. Unless otherwise required for an approved feature, QuickBooks business records are not separately and permanently copied into the dashboard’s database. Secure authorization credentials must be stored so the connection can continue operating.

QuickBooks access credentials are stored in encrypted form. They are not displayed publicly or intentionally disclosed to unauthorized personnel.

QuickBooks information is not sold, rented, shared for unrelated marketing, or used to advertise third-party products.

QuickBooks services are provided by Intuit and are also subject to Intuit’s applicable privacy policies and terms.

5. Other Connected Business Services

We may use service providers and connected systems to operate our business, including:

  • Intuit QuickBooks for estimates, invoices, payments, and accounting

  • Google and Gmail for email, forms, files, and business communications

  • Mailchimp for permitted email marketing

  • Quo or similar providers for business calls and text messages

  • OpenAI and related hosting services for authentication and operation of the WPM Business Assistant

  • Website, analytics, security, and hosting providers

These providers may process information on our behalf to perform the services we request. Their handling of information is also governed by their respective agreements and privacy policies.

We authorize connected services only for legitimate business purposes and limit access when reasonably practical.

6. How We Share Information

We do not sell or rent personal information.

We may disclose information:

  • To service providers that help us operate our website and business

  • To subcontractors or vendors when necessary to schedule or perform an authorized job

  • To accounting, insurance, legal, or other professional advisers

  • When required by law, legal process, or a valid government request

  • To protect the safety, rights, property, or security of customers, workers, WPM, or others

  • In connection with a merger, sale, financing, or transfer of some or all business assets

Service providers and vendors receive only the information reasonably necessary for their role and are expected to protect it appropriately.

Mobile telephone information and SMS consent will not be sold or shared with third parties for their own marketing purposes.

7. SMS Messaging Privacy

When you provide a mobile telephone number and consent to text messaging, we may collect:

  • Your name

  • Your mobile telephone number

  • Your message history

  • Information you provide through text messages

We may use SMS messaging to:

  • Respond to inquiries

  • Schedule or confirm appointments

  • Provide estimates or service-related updates

  • Communicate weather delays or schedule changes

  • Follow up regarding estimates or completed work

  • Send invoice or payment reminders

  • Provide customer support

Message frequency varies based on your interactions with us. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing services.

You may opt out at any time by replying STOP. After opting out, you may receive a confirmation message. You may reply HELP for assistance or contact us using the information below.

Opting out of marketing text messages does not prevent us from contacting you when reasonably necessary to provide requested services, respond to you, or address an active account, where permitted by law.

8. Email Communications

We may send service-related emails concerning inquiries, estimates, contracts, scheduling, invoices, payments, or completed work.

If you receive promotional email from us, you may unsubscribe using the link in the message or contact us directly. Even after unsubscribing from promotional messages, you may continue to receive necessary transactional or service-related communications.

9. Cookies and Website Technology

Our website and its service providers may use cookies and similar technologies to:

  • Operate website features

  • Remember preferences

  • Understand website traffic and usage

  • Improve performance and security

  • Measure advertising or marketing activity, where applicable

You may control cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

  • Account authentication

  • Restricted user access

  • Encrypted connections

  • Encryption of stored integration credentials

  • Access controls for connected business services

  • Secure hosting and service providers

No website, storage system, or electronic transmission can be guaranteed to be completely secure. We cannot promise absolute security.

11. Data Retention

We retain information only for as long as reasonably necessary to:

  • Provide requested services

  • Maintain customer and business records

  • Complete accounting, tax, insurance, and legal obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain security and prevent fraud

Retention periods vary depending on the type of information and applicable obligations.

QuickBooks connection credentials may be retained while the integration remains authorized. If the QuickBooks connection is disconnected, we may delete or deactivate the related credentials, subject to technical, legal, security, and backup requirements.

12. Disconnecting QuickBooks and Requesting Deletion

The authorized QuickBooks administrator may disconnect the WPM Business Assistant through QuickBooks, Intuit account settings, or by contacting Whitmer’s Property Maintenance.

You may contact us to request access to, correction of, or deletion of personal information associated with you. We may need to verify your identity before completing a request.

Certain information may need to be retained for accounting, tax, insurance, contract, fraud-prevention, dispute-resolution, or legal purposes.

Disconnecting QuickBooks stops future access after the authorization is revoked. It does not automatically delete records maintained independently within QuickBooks or other systems.

13. Your Privacy Choices

Subject to applicable law, you may request that we:

  • Explain what personal information we maintain about you

  • Correct inaccurate information

  • Delete eligible personal information

  • Stop promotional email or text communications

  • Withdraw consent where processing is based on consent

To submit a request, contact us using the information below. We may ask for reasonable information to verify your identity and locate the applicable records.

14. Children’s Privacy

Our website, business services, and WPM Business Assistant are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through these services.

Images or information concerning a minor will only be used with appropriate authorization from a parent or legal guardian when required.

If you believe a child has provided personal information without proper authorization, please contact us.

15. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control and are not responsible for the content, security, or privacy practices of those third parties.

Review the privacy policy of each third-party service before providing information to it.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, connected systems, business practices, or legal obligations.

The revised policy will be posted on this page with an updated effective date. Continued use of our website or services after an update is subject to the revised policy.

17. Contact Us

For questions, privacy requests, QuickBooks disconnection requests, or concerns about this Privacy Policy, contact:

Whitmer’s Property Maintenance
Email: whitmerslawncare@gmail.com
Phone: 813-370-5360
Website: https://www.whitmerspropertymaintenance.com/